Shipping Policy – Rohani Roots

At Rohani Roots, we aim to deliver your order quickly and safely so you can enjoy our natural, healthy products without delay. Please review our shipping terms below.

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1. Order Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

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2. Delivery Time

• Within Pakistan:
  Standard delivery usually takes 2–5 working days depending on your location.

• Remote or rural areas:
  Please allow an additional 1–2 days.

• International orders (if applicable):
  Delivery timelines may vary based on destination and customs processing.

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3. Shipping Charges

• Free delivery may apply on promotional offers or minimum order values (as mentioned on our website).

• Standard shipping charges are calculated at checkout based on your location and order weight.

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4. Order Tracking

• Once your order has been dispatched, a tracking number will be shared via SMS or email so you can monitor your shipment’s progress.

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5. Delivery Partners

• We work with trusted courier services across Pakistan to ensure safe and timely delivery (Leopard, M&P, TCS, or Call Courier, Postex, Pakistan Post).

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6. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 24 hours of delivery with pictures of the product and packaging.

• In case of lost shipments, we will investigate with the courier and either resend or refund your order depending on the situation.

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7. Address Accuracy

• Please make sure your shipping details are complete and accurate at checkout. Rohani Roots will not be responsible for delays or non-delivery due to incorrect addresses.

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8. Contact Us

For any shipping-related queries, please reach out to our customer support:
📞 WhatsApp: 0321-3840384
📧 Email: info@rohaniroots.com
📍 Instagram / Facebook: @BuyRohaniRoots